Privacy Policy

1. What We Collect

When you use PalmSeer we collect only the minimum information necessary to deliver your reading:

• Palm image: the photo you submit for your reading. EXIF metadata (including location data) is stripped from your image before it is stored. • Anonymous session identifier: a randomly generated ID that allows us to associate your reading with your session without requiring an account. • Account information (optional): if you choose to create an account, we store your email address and a hashed password. • Reading data: the result of your palm reading, stored so you can access it later through your dashboard.

2. How We Use Your Data

We use the information we collect exclusively to:

• Generate and deliver your palm reading interpretation • Allow you to retrieve past readings through your dashboard • Improve the reliability and quality of the platform

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not use your palm image to train AI models or for any purpose beyond generating your reading.

3. AI Processing

Your palm image is transmitted to an AI vision service to generate your reading interpretation. This transmission is encrypted. The image is processed by the AI service only for the purpose of generating your reading and is not retained by the AI provider beyond the duration of the API call.

PalmSeer uses reputable AI providers that maintain their own privacy and data security standards. By using the platform you acknowledge that your image is processed in this way.

4. Data Storage

Your data is stored securely using a cloud database provider with strong security and encryption standards. Palm images are stored in an encrypted object store. Reading results are stored in an encrypted database.

Anonymous session data is retained for 30 days. Registered account data is retained until you request deletion by contacting us.

5. Image Privacy

We treat your palm image with care. Before storage, all EXIF metadata (including GPS coordinates, device information, and timestamps) is automatically stripped. Your image is stored under a randomly generated filename unlinked from your identity.

Your image is never made public, never shared with other users, and never used for advertising or AI training purposes.

6. Cookies, Tracking, and Analytics

PalmSeer uses a minimal authentication session cookie to keep you signed in. We do not use third-party advertising cookies or behavioural tracking technologies. We do not run advertising networks on this platform.

We use PostHog, a privacy-friendly analytics tool, to understand how visitors use the platform — for example, which pages are visited and which features are used most. Analytics data helps us improve the product. No personally identifiable information is included in analytics events.

Analytics are only collected with your explicit consent. When you first visit PalmSeer, you will be asked whether you consent to analytics. If you decline, no analytics data is collected. You can withdraw consent at any time by clearing your browser's local storage or contacting us.

7. Your Rights

You have the right to:

• Access the data we hold about you • Request deletion of your account and associated data • Download a copy of your reading history

To exercise any of these rights, please reach out via our Contact page or email us directly. We will respond within 30 days.

8. Children's Privacy

PalmSeer is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.

9. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, or misuse. All data in transit is encrypted using TLS. Stored data is encrypted at rest. However, no system is completely secure. You use the platform at your own risk.

10. Third-Party Services

PalmSeer relies on third-party infrastructure providers for hosting, storage, and AI processing. These providers process data solely for the purpose of delivering the service and are not permitted to use your data for their own purposes.

We use reputable providers that maintain their own privacy and security standards. AI processing is performed by a third-party AI vision service; your image is transmitted securely and is not retained by the provider beyond the duration of the API call.

11. Your Jurisdiction

Depending on where you are located, you may have additional rights under applicable data protection laws, including but not limited to the right to access, correct, or erase your personal data, the right to object to processing, and the right to data portability. To exercise any such rights, please contact us through our Contact page.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of PalmSeer following any changes constitutes your acceptance of the revised policy.